Returns and Refund Policy

Returns Policy – Faulty Goods

We will provide service of faulty goods, subject to the following terms:

1. If a problem occurs with a product, please contact us to obtain an RMA. 
2. Goods that are returned without an RMA Form may not be accepted and could be returned to the dealer at their expense.
3. Faulty goods will be only be replaced at our discretion.
4. Goods that are purchased over 7 days from invoice, or are out of warranty are not eligible for replacements unless covered by replacement warranty Any repair costs for goods not covered by warranty will be automatically authorised to be repaired if the value of repair costs are under 1.5 hours of labour. Otherwise they will be quoted for with a minimum of 0.5 hours of labour if the repair does not proceed.
5. Freight costs for the return of faulty goods will be payable and arranged by the dealer.
6. We will pay the freight costs for returning repaired goods or replacement units to you if the goods are covered by warranty and you are outside the metro area of the repairer and you have provided suitable packaging for the item.
7. Items which have been deemed to have NO FAULT FOUND attract a 0.5 hour service fee and any addition freight costs.
8. Warranty may be void due to but not limited to the following reasons
   1. Physical Damage
   2. Improper Use 
   3. Lack of maintenance 
9. Wear and Tear components are not covered by warranty

Returns Policy – Credits

We may at our own discretion accept returns for credit, subject to the following terms:

1. If products are to be returned for credit, please contact your relevant sales representative first to discuss the matter.
2. Please state clear reason for returning the product. Restocking fees WILL be applicable.
3. Indent items or items which are specially ordered, are not returnable.
4. Freight costs for returning goods to us will be payable and arranged by the dealer.
5. Depending on the reason for credit, date of original invoice and condition of goods returned, restocking fees may be applicable. Please note any restocking fee will be applied at our discretion as per the below table.
   Goods must be in as new condition with all original packaging and accessories and UNMARKED BOX, even if wrongly ordered or wrongly supplied.
   1. 0% - Returned within seven (7) Days of invoice.
   2. 5% - Returned within fourteen (14) Days of invoice.
   3. 15% - Returned within one month (1) month of invoice.
   4. 25% - Returned within three months (3) months of invoice.
   5. Goods invoiced over ninety (90) days will not be eligible to be returned for credit.

Termination

We may terminate a sales agreement by notice of the dealer upon insolvency, bankruptcy or receivership of the dealer upon failure of payment by the dealer.