Frequently Asked Questions

 

Account & Access

Who can access the Eventec Customer Portal?

The Eventec Customer Portal is available to both trade customers and end users within Australia. Trade-approved customers can view wholesale pricing and place orders through the portal. End users can also access the portal to view product information, stock availability, and recommended retail pricing (RRP), but are unable to purchase directly. Instead, they will be directed to an authorised dealer for purchasing support.

How do I request a portal login?

If you are an existing customer but do not have login details, click the "Request Portal Access" button on our Guide page, or email our team directly at sales@eventec.com.au. If you are a new customer, you will need to complete a trade account application first.

Can I give my staff access without sharing my password?

Yes. Under the "My Company" > "Colleagues" tab, you can create unique logins for your staff members. This allows your team to check technical specifications, view stock, or build project carts without giving them access to your primary account configuration or billing history.

 

Pricing & Stock Levels

Are the stock levels shown in real-time?

Yes. The stock levels displayed under the "Product Search" tool are live and accurate. You will see individual inventory counts for both our New South Wales (NSW) and Queensland (QLD) warehouses.

What pricing am I seeing?

Once you are securely logged in, the portal automatically displays your exclusive trade pricing (excluding GST) alongside the Recommended Retail Price (RRP). This allows you to quote your end-clients with complete confidence.

What if an item I need is out of stock?

If a product is currently unavailable, simply click the "Notify Me" link on the product search page. The system will log your request and automatically send you an email the exact moment new stock is received at our warehouse.

 

Ordering & Finance

Can I save a gear list for a future project?

Yes. You can manage multiple projects simultaneously using the "Carts" feature. This allows you to build specific equipment lists for different upcoming gigs, save them, and revisit them to finalise your order when the project is confirmed.

Where can I find my tax invoices?

The "Invoices" tab contains a secure, complete history of your account's billing. You can search by invoice number, download official PDF tax invoices for your accounts team, and view outstanding balances.

Can I pay my account balance through the portal?

Yes. You can securely settle outstanding invoices online via our integrated payment gateway inside the "Invoices" section.

 

Service & Repairs

How do I book equipment in for service?

Navigate to the "Repairs" tab and click "+ New RMA" (Return Merchandise Authorisation). Fill in the product details and the fault description to generate your service ticket.

How do I track the status of my repair?

Once your gear is received, you can track its progress in real-time via the "Repairs" dashboard. The status will update automatically as your equipment moves from assessment to repair, testing, and final dispatch back to you.