From April 3, 2023, our preferred courier Border Express are introducing new and additional surcharges that will apply to residential deliveries and oversized parcels.
Previously, Border Express had not charged additional fees for residential areas, unlike couriers we had used in the past. The new charges will be based on weight per consignment, and their reasoning for implementing these charges is due to additional cost of delivering to residential areas. These charges will affect those customers who operate their businesses from a residential area as well as drop ships to end users.
Customers operating out of residential areas may consider the option of collecting their freight from their nearest depot to save on these costs. Customers asking Eventec to drop ship to their end users may consider adjusting freight rates to suit, arranging their own freight or using Australia Post if the order is able to be shipped by post (small items able to fit in satchels).
The new oversized item charges will affect any order where an item is more than 1.2m in length. From our product range, this will mostly affect truss lengths, most lighting stands and stage decks. Note this charge is per item - any consignment palletised is deemed as a single item but please note, will incur tailgate fees if no forklift is on site.
Freight costs are passed on to customers as charged by carriers. Eventec does not profit from freight, nor does Eventec absorb freight charges, which allows product pricing to remain fair. Customers always have the option to arrange their own pick ups, based on their own judgement of shipping costs.
The table below outlines the new charges, and are ex GST.
